FAQ's

How to buy at SPSS Store

View the products you are interested in and click on the photograph to see every detail, composition, reference code and price.

Select an item. Process order.

If you wish to continue shopping, repeat the process.

You will receive an email confirming your order.

General Information

. In which countries is it possible to shop online?

You can currently shop worldwide.

Please beware that international buyers are responsible for eventual custom fees or taxes regarding any restrictions of their country to packages sent from Portugal.

 

. How much will it cost?

Prices are as published on the website. Prices are in Euros and include VAT (if applicable).

 

. Are out-of- stock items restocked?

If an item is unavailable, it will be removed from the website Store.

 

. Will I receive the same product that I see in the photo?

We aim to ensure that the product images on our website are as accurate as possible but there may be slight colour variations between the products and the images shown online.

 

. How can I be sure that I’ve made my purchase correctly?

Once you have placed your order, you will receive a confirmation email. If you do not receive an email, contact our customer service. Print a copy of the order acknowledgment and e-mail and keep them for your records.

 

. Can I cancel my order?

You have 48h to confirm your order, via WEB TRANSFER or PAYPAL.

After payment you are unable to cancel your order.

 

. What should I do if I receive a faulty item?

SPSS Store only sells items in perfect condition so, nevertheless, it can be damage during shipping, completely out of our responsibility. So, in the rare event of receiving a faulty item, please contact our customer service.

 

. What should I do if I receive an incorrect item?

If you were to accidentally receive an item that you did not order, please contact our customer service.

Payment

. What payment method can I use to make my purchase?

We offer the following payment methods PayPal and WEB transfer.

If you prefer to pay by bank transfer, please send us your order by email with the proof of payment. After the payment confirmation, the item will be shipped to the provided address.

 

BANK DETAILS FOR WEB TRANSFER

SANTANDER TOTTA.

‘SERAFIM PEREIRA SIMÕES SUC. LDA&’

IBAN: PT50 001800000565842100157

BIC/ SWIFT CODE: TOTAPTPL

 

. Can I include my company’s details on my invoice?

Yes. You must add the tax information to your details.

Delivery

. Where can I receive my order?

It can be sent to an address selected by you (home, work, etc.).

 

. How long it will take to receive my order?

The estimated delivery time is:

Portugal > 1 to 3 working days

Europe > 3 to 9 working days

Rest of the world > 5 to 15 working days

Returns

. Is it allowed to return or exchange any product?

Please feel free to raise all the questions that you want before you order and the item is shipped.

 

. How do I return an item?

Items must be in perfect condition and with their corresponding receipt.

You must also keep the items in a re-saleable condition in their original packaging and send them back to us. Our contact details are:

SERAFIM PEREIRA SIMOES SUC. LDA Online Customer Services

geral@spss.pt

Rua da Fonte Velha, 121

4405-645 Gulpilhares, Vila Nova de Gaia

Portugal

 

. How long do I have to return an item?

All returns must be made within 30 (thirty) days of the e-mail confirming shipment.

 

. Do I have to pay anything to return my items?

Please see ‘Terms & Conditions’.

 

. How will I receive my refund?

Once the return has been approved, you will receive your refund via the same means used to make your purchase.

 

. When will I receive my refund?

Once the return has been approved (the items have to be in perfect condition and labels must be intact) you will receive a confirmation email indicating that the refund will be paid into your account within a few days.

 

. What should I do if the refund amount is incorrect?

Contact our customer service, and we will solve the problem as quickly as possible.

SPSS STORE reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received.

 

. Any other doubt, please contact us to:

SPSS Online Customer Services

geral@spss.pt